WARRANTY & RETURNS
PRODUCT WARRANTY & RETURNS
ONE-YEAR PRODUCT WARRANTY
If any Toppy Toddler product should break or fail in normal use during the first year after purchase, we want to repair or replace it. Please contact CUSTOMER CARE before returning an item so that we may make the necessary arrangements. No unauthorized returns are accepted.
For product warranty issues, please keep your receipt or record of purchase. Warranty issues may not be addressed without proof of purchase from an authorized Toppy Toddler re-seller.
Occasionally Toppy Toddler makes a change in the design or packaging of an item. We continue to provide a redesigned item only if it continues to meet our tough specifications and remains substantially the same as pictured. (As always, any merchandise that you are not completely satisfied with may be returned unused within 30 days. Please contact CUSTOMER CARE for instructions.
RETURNS & EXCHANGE POLICY
We love our products and hope that you do too! In the event that you are not completely satisfied with your purchase, we are happy to provide you with a refund or exchange following these guidelines:
- Products purchased directly by consumer customers from ToppyToddler.com may be returned within 30 days of receipt or invoice date for a full refund unless they were sold as "final sale" items.
- Only new, unused and unwashed items in original condition can be returned for a refund. Please include all tags and packaging in your return shipment.
- All issued refunds will be for the item’s purchase price only. Shipping charges will only be refunded if your product was damaged or defective. Please see our warranty page for more details about defective items.
For refunds or exchanges of Toppy Toddler products that were not purchased at ToppyToddler.com, please return item(s) directly to the place of purchase, and follow their specific return and exchange policies.
If you would like to schedule a return, contact our CUSTOMER CARE department to arrange your return.
Toppy Toddler does not support purchases made from any unauthorized retailer.
All returns are subject to final approval from Toppy Toddler Customer Service Department.